Frequently Asked Questions

What is Telehealth?


Telehealth is an innovative way to deliver medical care, using interactive audio and video that connects the child in the school, to a health care provider in another location, using high speed internet. Think of it as something like "facetime" on your phone.




Why would I use Telehealth?


Telehealth is particularly useful in improving access to health care by connecting medical specialists to patients in rural communities. It is much more convenient, and often results in quicker access to the care needed.




Why is this service being offered in my child's school?


Many rural communities do not have specialized providers to care for children with mental health issues. But when it comes to ensuring student success, mental health matters, which is why your child's school district has taken a lead in this effort.




What is the goal of this service?


Classroom Clinic will make mental health services for children more convenient and accessible, avoiding delays in treatment. The overall goal is to keep children healthy, in school, ready and available to learn.




What types of mental health conditions can be evaluated?


We provide clinical evaluations for all types of children's mental health conditions, such as ADHD, anxiety, depression, mood difficulties, or even self-harm behaviors.




What if I DON'T want my child to receive this service?


Services will NOT be provided to students without parent/guardian consent. In fact, the parent/guardian must be present during each telehealth visit.




Are Classroom Clinic's telehealth services HIPAA compliant?


Yes, all Classroom Clinic services are secured and HIPAA compliant. Services are provided using encrypted lines to protect privacy.




What about my child's medical records?


All medical information is kept private and confidentiality is maintained. The medical records are maintained by Classroom Clinic, and not the school. A copy of each clinic visit is forwarded to your child's primary care provider to ensure continuity of care. As typical of any other health care provider, parents always have acess to their child's records.




Will my child have the same provider for each visit?


Once a school has joined our platform, a specific provider is assigned to the school district. This provider will establish ongoing relationships with students in that district, which provides continuity of care. Except for an unforeseen circumstance, students will be seen by the same, consistent provider at each visit.




What if my child needs a prescription for medications?


If the health care provider determines a medication is needed, the prescription will be sent electronically to your local family pharmacy. In addition, the child's primary care provider is informed of the medication to ensure continuity of care with their medical home.




How do I sign medical releases and complete required paperwork?


All forms are completed online. Parents will access those forms through their own patient portal. Once the decision has been made to schedule an appointment, a link will be sent to your email address. All required signatures are also completed electronically through the patient portal.




How do I access this service?


Parents or guardians who are interested in accessing this service for their child must visit further with staff at your child's school. Either the school nurse or school counselor will be able to share additional information.





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